Kelly L Retzlaff, AUD

Thank you

Yes, they were very, very, very good about telling me all the things and explaining things and listening to what I had to say and yes, I appreciate it. Thank you.

Thanks

Check in took a long time.

Kelly is outstanding

I enjoyed meeting Dr. Retzlaff - she was very personable and great to work with, and she explained everything very well.

Kelly R. Was an awesome person to be tested by & her evaluation was great. Very nice & professional.

Kelly was very courteous and helpful. She explained everything in a manner that was easy to understand

Kelly was very pleasant to work with.

ENT provider did not appear to empathize with my symptoms and did not say next steps if I continue to have symptoms. Provider did not walk me back out to waiting area and did not have a warm closure (said "see ya" and walked the other way down the hall).

I have never had a bad experience, I have always been treated with respect. Way to go Bellin

Ms. Retzlaff was excellent.

I didn't realize that my appointment time on MyChart was my arrival time, not the appointment. I had to wait longer than I expected to see the provider.

Kelly was excellent in every way.

The service was excellent, thank you. Why was the service so good?

I tried but did not like the online check-in process.

Kelly was wonderful that she answered all my questions. My anxiety went away from getting hearing aids and she knows her stuff. She was wonderful.

The checkin process was confusing - directing older clients to a kiosk and then saying don't really have to use it. Provider was nice but as soon as the exam was over - she indicated I could to buy the aids - I didn't know enough about the product to make a decision. I later found out that the True Hearing folks are sellling older models and that's why the discount. I asked for a refund and eventually go it. Health Partners - Birch is not a good insurance. Going back to UHC nextyear

Kelly was absolutely superb and I have the utmost respect for her. Her knowledge of her field was outstanding and she was extremely helpful. I am grateful for her assistance and information.

Excellent care. Very professional. Kelly was exceptional.

I feel like I had all my concerns about my hearing and breathing addressed completely

I am new to wearing hearing aids and the care and attention to my questions and concerns were always answered when asked. I appreciate Dr. and how she is assisting me in this journey. A big thank you for making it so easy.

The gal that helped me with my hearing aids was excellent. Explained everything just like I wanted her to do and expected her to do. She was very, very, very, very accommodating to answer any questions I had. I'd recommend her to anybody. Thank you.

Kelly was helpful with me.

Kelly was very professional and approachable. She explained all my questions and was very informative. I respected that she would pause before answering to make sure she was explaining answers accurately in a way I would understand. My friends would talk about their experiences with Costco and the over the counter hearing aids. When I would share information that I was taught and the extra care I received, they felt they missed out. I referred both of them to Kelly.

I love the experience I had with the doctor I had. I'd come back in a heartbeat. Thank you.